Zkart Logistics, a limited Liability Company, herein refer as ( Zkart Express) with its registered office at 106, 6th Cross, HBCS Layout, Chikkalasandra, Bangalore – 560017, (“Company”, "We", "Us", "Our")is committed to protecting your privacy. This Privacy Policy shall apply to the Users, Delivery Partners, Merchants (as defined in the Terms of Use). For the purposes of this Privacy Policy, the Users, Delivery Partners, Merchants (as defined in the Terms of Use) shall together hereinafter be referred to as “You”, “Your” or “Yourself”.

Please read the Privacy Policy carefully before using or registering on the Platform or accessing any material, information or availing any services (“Delivery Services”) through the Platform. By clicking on the “I accept” button on the landing page, You accept this Privacy Policy and agree to be legally bound by the same. If You do not agree to the Privacy Policy, please do not use or access the Platform.

This Privacy Policy is an integral part of and subject to Our Terms of Use ("Terms"). Both documents should be read together and harmoniously. In the event of any conflict between the provisions of the Terms and this Privacy Policy, the provisions of the Terms shall take precedence and supersede the Privacy Policy.

As long as you comply with these Terms of Use, We grant You a personal, non-exclusive, non- transferable, limited privilege to enter and use our Platforms and services.

1. Information We Collect: We may collect various types of personal information to provide and improve our last-mile delivery services. This may include: Contact Information: Such as name, address, email address, and phone number.

Demographic Information: Such as postcode, preferences, and interests. Transaction Information: Details regarding orders, deliveries, and payment information.

Device and Usage Information: Information about your device, browsing actions, and patterns when using our website or mobile application Use of Personal Information: We use this information for the following

purposes:Service Provision: To facilitate deliveries, manage accounts, process payments, and communicate with users. Personalization: To tailor our services to your preferences, improving your overall experience. Communication: To inform about service updates, promotions, or offers that might interest you.

Analysis and Improvement: To analyse trends, track usage patterns, and enhance our services. Disclosure of Personal Information: We may share your personal

information with:

Service Providers: Trusted third parties who assist in delivering our services. Legal Compliance: When required to comply with applicable laws, regulations, or legal processes. Business Transfers: In the event of a merger, acquisition, or transfer of assets, your information may be transferred as part of the transaction. Security Measures: We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Retention Period: We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

2. How We Use Your Information:

To Provide Services: Your information is utilised for various aspects of service provision, including:

Communication with Users: Sending updates, notifications, or resolving any issues related to deliveries or your account. Processing Payments: Facilitating secure and efficient payment transactions for services rendered. To Improve Services: We use aggregated and anonymized data, along with specific information, for continuous service enhancement: Analysing Usage Data: Reviewing patterns and trends in how our services are used to identify areas for improvement.

Developing New Features: Using insights gained to create new functionalities that benefit our users. Personalising User Experiences: Tailoring our services to better align with your preferences and needs. Legal Obligations: Your information may be processed to comply with legal requirements and enforce our policies: Compliance with Applicable Laws: Adhering to relevant laws and regulations governing the operation of our services. Enforcing Policies: Ensuring adherence to our terms of service, preventing fraudulent activities, and maintaining a secure environment for all users.

3. Information Sharing:

Third-Party Service Providers: In order to efficiently deliver our services, we may share information with trusted third-party service providers. These providers assist in various aspects of our operations, including:

Delivery Partners: Sharing necessary information to facilitate the physical delivery of packages to specificed addresses. Payment Processors: Providing necessary details to process payments securely and efficiently. IT and Infrastructure Support: Engaging third-party services to maintain and enhance our technical infrastructure.

Legal Compliance: There may be instances where we are obligated to share information to comply with legal requirements or respond to lawful requests, including: Compliance with Laws: Sharing information as required by applicable laws, regulations, or governmental requests. Law Enforcement Requests: Providing information to law enforcement agencies in accordance with legal processes or to protect the rights, property, or safety of our users or others.

4.Your Choices
We respect your choices and preferences regarding the communications you receive and aim to provide simple and accessible ways for you to manage your account and communication settings
Account Settings: You have the ability to manage and update your account information through the settings provided in your user profile. This includes:
Updating Personal Information: Editing or modifying your name, address, contact details, and preferences.
Privacy Settings: Controlling the visibility of certain information or adjusting privacy preferences.
Communication Preferences: You have the option to choose whether or not to receive promotional communications from us. This includes: Opting-In or Opting-Out: You can choose to receive or not receive promotional emails, newsletters, or marketing communications.
Managing Preferences: Easily update your communication preferences through your account settings or by following the unsubscribe instructions included in the communications.

5. Data Security
We prioritise the security of your information and have implemented industry-standard measures to safeguard it from unauthorised access, alteration, or destruction. Our security practices include, but are not limited to:

6. Data Retention
We are committed to retaining your information only for the duration necessary to fulfil the purposes outlined in this policy or as mandated by applicable laws and regulations. Our data retention practices

include:Purpose-based Retention: Your information is retained only for the specific purposes for which it was collected and in accordance with the requirements of providing our services to you.
Legal Obligations: We may retain certain information for a longer duration if required by law, legal processes, or governmental regulations.
User Control: At any time, you may request the deletion or modification of your information in accordance with our data deletion policies.
Upon reaching the end of the retention period or upon your request (where applicable), we will take appropriate measures to securely delete or anonymize your personal information from our systems, databases, and records. Please note that some information may be retained in backup or archival systems for a limited period even after deletion from our active databases. This is solely for the purpose of data integrity, system stability, or compliance with legal obligations.

7. Disclosure of Personally Identifiable Information:
We may disclose certain personally identifiable information to third-party service providers, which may include:
Information You Provide: Such as your name, email address, and mobile phone number that you voluntarily share with us during account creation or while using our services
Information Collected During Service Usage: This encompasses device information, location data, and network carrier details collected as you access and utilise our services.

8. Purpose of Disclosure
This information is shared with third-party service providers for the following purposes:
Personalising Your Experience: By sharing your information, we can tailor and personalise the website or service to best suit your preferences, providing you with a smoother and more personalised user experience. Behavioural Analytics: Utilising the shared data, we conduct behavioural analytics to understand usage patterns, preferences, and interactions with our service. This analysis helps us improve our offerings and enhance user experiences.

We ensure that our third-party service providers adhere to strict confidentiality and data protection standards. They are contractually obligated to use this information solely for the purposes outlined in our privacy policy and not for their own purposes or disclosure to other parties.

9. How We Use Cookies:
These cookies are used on your website. It covers the basic functionalities of cookies, their purpose in enhancing user experience, and how users can manage their preferences regarding cookie acceptance. It communicates the following key points effectively: Definition of Cookies: Describes what cookies are and how they function as small files stored on a user's device. Functionality of Cookies: Explains how cookies enable the website to tailor its operations to individual preferences. Usage of Traffic Log Cookies: Discusses the use of cookies for analysing web traffic to enhance the website and improve user experience. Data Removal and Anonymization: Assures users that the data collected through cookies is used solely for statistical analysis and is removed from the system.User Control and Choices: Informs users about their ability to accept or decline cookies through browser settings, acknowledging that declining cookies may affect their experience on the website

10. Links to Other Websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. We encourage you to exercise caution and review the privacy statements applicable to the website in question as they may differ from ours. Additionally, the inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

11. Changes to This Privacy Policy:
We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting the updated policy on our website.

12. Contact Us:
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at info@zkartlogistics.in